Profile: Jen Serrano


Jen Serrano

Senior Marketing Manager


University of Puerto Rico, 2006
University of the Sacred Heart, 2011

Affiliations and Memberships

American Marketing Association
American Institute of Graphic Arts
Legal Marketing Association
Digital Marketing Association


Jen is an experienced full-stack marketing professional who is responsible for overseeing the Marketing Department at Epsten. She has a proven track record of leading integrated campaigns consisting of traditional and digital marketing ecosystems.

Prior to joining Epsten, Jen served as the Marketing Communications Manager at one of Virginia’s largest law firms, where she championed a multifaceted role. She successfully led integrated campaigns and provided creative leverage to the firm's brand voice. Jen’s contributions were recognized when she was awarded as an “Unsung Legal Heroes” Class of 2017 by Virginia Lawyers Weekly. This recognition is reserved for law firm employees who have consistently gone above and beyond the call of duty.

Additionally, she gained valuable experience while working in creative agencies, where she managed a diverse portfolio of brands across multiple industries. Jen played a significant role in the agencies’ award-winning campaigns, which achieved recognitions such as Suncoast Emmy Award, Sales & Marketing Executive Digital Awards, and Aster Awards, among others.

Jen is a member of the American Marketing Association, American Institute of Graphic Arts, Legal Marketing Association, and Digital Marketing Institute. In the past, Jen chaired the Diversity & Inclusion Committee for the Public Relations Society of America, Hampton Roads Chapter, and held a position as VP for the Naval Special Warfare Family Readiness Group (FRG).

Jen holds an M.A. in Public Relations from the University of the Sacred Heart, where she received the Pórtico Medal of Honor for academic excellence. She also earned a B.B.A. from the University of Puerto Rico.